Kubota New Zealand Ltd (also trading as Kubota New Zealand and Kubota New Zealand Finance), (‘Kubota’, ‘we’, ‘us’, ‘our’) is part of the global Kubota Group of companies. We supply and finance new and used agriculture, construction and other power equipment.
We value your trust and are committed to protecting your privacy. The Privacy Act 2020 governs how we handle personal information.
This Privacy Policy explains:
- how we collect, use, store, disclose and protect your personal information. If you apply for finance with us, this includes your credit report and other credit information;
- how you can access and ask us to correct the personal information we hold about you; and
- how you can contact us if you need to.
We update this policy by publishing a new version on our website (https://kubota.co.nz/) at any time. You can also obtain a copy of the current policy by contacting us (See <Section 9> for contact details.).
By accepting or otherwise accessing or using any of our facilities, website, products or services, or by filling out a product or service application form, you agree to be bound by this Privacy Policy.
This policy was last updated on 14 November 2025
What this policy applies to
This policy applies to personal information about our prospective and current customers, prospective employees, and our suppliers and contractors, including the directors and staff of our corporate customers, suppliers and contractors.
"Personal Information" is any information about an identifiable or reasonably identifiable individual.
Kubota collects, uses and discloses personal information for the purposes detailed below. We only collect the personal information we need for these purposes. We hold that personal information as required to manage our business and by law.
Except for general enquiries, we cannot deal with you if you do not provide us with your personal information (or allow us to collect it from others).
Kubota Dealerships are not members of the Kubota Group of companies and are responsible for their own privacy policies and practices.
1. What personal information we collect
The types of personal information we collect and hold may include:
- general information about you such as your name, signature, and date of birth, your contact address, email address, and phone number, and a copy of your driver's licence or passport;
- credit and financial information such as your assets, liabilities and income, employment history, personal or trade references, and credit history, default history, insurance you hold;
- health and lifestyle information relevant to decisions we make about providing our products and services, and managing our relationship with you;
- information collected from you in your interactions with us, including:
- transaction information collected in the course of our customer relationship with you, or your work with us, including payments you make or receive;
- equipment purchase and servicing details including service and repair history, warranty claims, repairs and recalls;
- information collected in the course of marketing campaigns and market research; and
- complaint and other information collected in the course of managing our relationship with you or your company;
- data from remote access systems on your equipment including equipment performance data and location data for use in any telemetric service you receive from us (if you have subscribed for that service);
- if you are a director of a company applying for finance we may collect personal information about you from public sources or a credit reporting agency;
- if you apply for a job or as a contractor with us we may also collect information such as your legal right to work, medical history, criminal record, education and qualifications; and
- if you are a Kubota dealer, we may collect information about your dealership staff and business including staff names and dietary requirements;
- emergency contact and dietary information.
Whenever you visit our website or social media channels we may collect information about your interaction including:
- your email address or username, your IP address or other unique identifier for the device used to access our site or platform, your general location and, if you have consented to sharing data tied to your Google account, aggregated age and gender data;
- browser and device type, and operating system and/or application version;
- aggregated multi-platform information about Google users who have enabled personalised advertising on their Google accounts; and
- your online behaviour with details concerning the time and nature of your visit, including clicks on our website, search terms you use to locate our website, your use of features or applications, and clicks on advertising on the website and social media content.
If you do not provide us with the information we request, we may not be able to assist you with your query or provide you with our products and services, employment or engage your services.
Before you provide us with information about another person, you must obtain their consent and tell them that this policy (explaining how their information will be handled) is available from our website.
2. How we collect your personal information
The main way we collect your personal information is when you provide it directly such as when you:
- contact us:
- to find a dealer, ask about our products and services, apply for credit, provide a reference for someone who is applying for credit, or register a customer warranty after purchasing our products;
- in the course of your relationship or past relationship with us as a supplier or customer, including to obtain information or assistance, maintain your equipment, make a complaint or otherwise report a concern;
- are a director or staff member of a Kubota customer or credit applicant and we need that information for credit assessment or compliance purposes;
- to apply for an employment position or contract engagement;
- register on our website, participate in our surveys, competitions, promotions, events, sponsorships or other similar activities; or
- visit our website;
- from remote access systems on your equipment (if you subscribe for telemetric services we provide).
We may also collect information about you from third parties such as:
- contractors providing services on our behalf, including IT consultants, recruitment, labour hire, background checking and other employment or Human Resources agencies (for the purpose of considering and processing applications for a role as an employee or contractor with us);
- dealership staff or other individuals that supply your personal information to us for emergency contact and dietary purposes at training and other events;
- any other parties who refer us to you (in relation to promoting or offering our products and services to you); and
- if you or your company has obtained or applied for credit from us we may also collect information about you from (in relation to marketing our services to you, carrying out a credit assessment for a loan to you or a related company, and verifying information and documents you provide):
- your current or former employers, business partners or company office holders;
- your Kubota dealer (who may introduce you to us);
- where you are an officer of a company that has applied for credit, we may collect information about you from public records or from other officers of the company who arranged the credit application;
- your accountant, personal referee, employer, insurer or broker;
- a Credit Reporting Agency ("CRA") (see <section 5> below);
- our external dispute resolution scheme;
- marketing agencies; and
- law enforcement agencies (in relation to checking for criminal records and verifying information and documents provided).
3. Website information collection
When you visit our website, our Internet Service Provider (ISP) collects information including your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies which is data sent to your web browser. This allows our site to interact more efficiently with your computer. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.
Our website uses plugins from providers including Facebook, Google and Apple Inc. These plugins take and share data including your browsing data, interests, gender, location and device type.
If you disable the use of cookies, your use of our website may be affected.
4. What we use your personal information for and who we disclose it to
We collect, use and disclose your personal information for the primary purposes of marketing and carrying on our business, and selling our products and services.
We may use your personal information to:
- confirm your identity where this is required by law or necessary for our business purposes;
- distribute or sell and provide customer service for our products and services;
- provide our products and services including to provide you with remote access to equipment performance and location data (if you have subscribed for that service);
- respond to your enquiries about our product and finance offers;
- manage our business and our relationship with you including to:
- provide you with account information and product updates, newsletters, customer assistance and support;
- address defaults including to enforce our security arrangements;
- investigate, report and remediate compliance breaches, misconduct and errors;
- operate our dealership rewards program;
- assess any credit application you make including to assess whether you meet our lending criteria;
- comply with our obligations at law under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, and related regulations, including to verify your identity and your residential address, and to carry out politically exposed person checks in relation to you;
- undertake market research and develop new products, policies and procedures;
- investigate queries or complaints you raise with or about us or our products, and potential misconduct on our part;
- obtain legal and compliance advice about our obligations;
- defend, protect and/or enforce our legal rights and interests and to defend a complaint, claim or other action, including by providing relevant personal information on the Personal Property Securities Register (if applicable);
- undertake recruitment and ongoing management of employment and/or contract engagements or agency placements; and
- do anything else we tell you about at the time we collect the information.
You also consent to us using your personal information to keep you informed about products and services we offer, special offers, promotions or events that may be of interest. You can withdraw this consent at any time. See <section 7> below.
We disclose your personal information to third parties only for the purposes for which it was collected or as required by law. We require third parties to which we disclose this information to use your personal information only for that reason. We may disclose your personal information to:
- our dealers, employees, auditors and advisers;
- contractors and service providers (e.g. IT, data management or marketing consultants and contractors, funding providers, document custodians, and mailing houses) including our overseas service providers, to enable them to perform the services they are contracted to provide and for which purpose(s) you supplied the information;
- other Kubota Group companies;
- your agents, including your broker;
- our lawyers and other professionals including insurers (and their advisers), insurance brokers and insurance assessors;
- debt collection agencies, repossession agents, legal accounting and audit service providers, our external dispute resolution scheme;
- Realyou Limited (trading as RealAML), Equifax New Zealand Information Services and Solutions Ltd, the NZ Transport Agency, Ministry of Justice and Department of Internal Affairs, for the purpose of verifying the information and documents you have provided;
- lawyers and other professionals, and our insurers (and their advisers), our dispute resolution services, in connection with defending, protecting and/or enforcing our legal rights & interests and (where appropriate) a complaint, claim or other action;
- referees, with your authority; and
- government authorities and law enforcement agencies (as required by law or with your consent).
5. Credit Reporting Agencies
If you apply for finance or offer to provide a guarantee, we will exchange information about you with one or more credit reporting agencies (including Equifax New Zealand Information Services and Solutions Ltd) to help us assess your credit-worthiness. Those CRBs will hold that information in their systems. The credit information about you we disclose to a CRB may be provided to other lenders in a credit report used to help them assess your credit worthiness.
The information we provide to, or receive from, CRAs may include, among other things;
- identification information (your name, address, and date of birth);
- default information (if you have failed to meet payment or other obligations to us or any other lender), court actions and insolvency events;
- details of any credit (such as a loan or lease) you have with us and other lenders;
- repayment history information (including when and how you meet your monthly payment obligations to us and other lenders); and
- credit history information such as court or personal insolvency proceedings you are party to.
6. Cross Border Disclosure
Businesses that support provision of our products and services may be located outside New Zealand. This means that your personal information may be held and processed outside New Zealand.
7. Direct marketing
You may be offered the opportunity to sign up for our Newsletter if you visit our website or are contacted by our Customer Experience staff.
If sign up to our Newsletter you agree to us using or disclosing your contact details or other personal information to tell you about our, or our partners, products or services, events, sales or special offers, that be believe you may find of interest. We will not sell your personal information to any third party for any purpose.
If you no longer want to receive this information, you can opt-out of any, or all, communications. Please email your request to our Privacy Officer at: privacy@kubota.co.nz, or write to Privacy Officer, Kubota Australia New Zealand Ltd, 433 Rangitikei St, Cloverlea, Palmerston North, 4412.
To stop receiving email and SMS messages, you can also use the 'unsubscribe' function found at the end of any of these email or SMS messages.
8. Protection of your personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Except as otherwise permitted or required by applicable law, we will retain your personal information only for as long as we believe is necessary to fulfil the purposes for which the personal information was collected. I
9. Accessing and correcting your personal information
You can access the personal information we hold about you by contacting us. See <Section 9> for contact details. We will typically respond to your request within 20 working days of your request. We may charge you for the reasonable costs we incur in providing you with the access you seek. In some cases we may refuse access, for example if the request is frivolous or vexatious.
If you believe that information we hold is wrong, please contact us to update or correct it. See <section 10> for contact details.
10. Contacting Us
You can contact us as follows:
- Email: privacy@kubota.co.nz
- Mail: Privacy Officer, Kubota New Zealand Ltd, 433 Rangitikei St, Cloverlea, Palmerston North, 4412
- Phone: 0800 123 015